If you’ve never witnessed an ‘incident’ at a Disney property you’d be amazed. I call it total an immersion response — EMS, fire, maintenance & management (adult, suited & tie management, not some teenager) on site STAT. Responding to the person, the situation, and documenting everything. I wish my clients had the inclination/could afford such a full-bore response. “I’m OK, already! Please, no more sirens and attention! I’m becoming a spectacle. Give me the release and go away!” Exceptional customer service does not include capitulation without responsibility. And responsibility does not mean an open checkbook. My money’s on Disneys risk management department!
Yep, time to get that lawyer working! I’m sure the knee injury, not to mention the significant emotional damage will be worth millions! This lady has found her new day job!
Obviously, none of you were there. These articles are full of crap! That lady was burned, as was the driver. It was a child that hurt their knee, not a woman. My daughter was on that ride and had to jump when the jeep blew! Yes, the engine Blew! The staff was excellent and the driver must be recognized for this as he was also injured and put the riders above himself. But, for the fear and time this all took away was pathetic. They wasted the only day my 13 year old daughter had and he first time to the parks and it was wasted. But to then read these blatent lies of what really happened and the downplayed injuries puts all of Disney in a very dim light – I can’t say I will believe any of their injury or safety statistics anymore!
Pathetic, it was an accident. #$%% happens and we deal with it. Disney deals with it better than most. Why does one accident make them liars to you? With the millions of people who go through this huge place every year something will happen now and then. If Disney takes care of the injuries and tries to make sure it doesn’t happen again that’s all we can reasonably ask.
If you’ve never witnessed an ‘incident’ at a Disney property you’d be amazed. I call it total an immersion response — EMS, fire, maintenance & management (adult, suited & tie management, not some teenager) on site STAT. Responding to the person, the situation, and documenting everything. I wish my clients had the inclination/could afford such a full-bore response. “I’m OK, already! Please, no more sirens and attention! I’m becoming a spectacle. Give me the release and go away!” Exceptional customer service does not include capitulation without responsibility. And responsibility does not mean an open checkbook. My money’s on Disneys risk management department!
Can you say Cha-Ching?
Yes – and isn’t it sad.
Yep, time to get that lawyer working! I’m sure the knee injury, not to mention the significant emotional damage will be worth millions! This lady has found her new day job!
Who cares? They are self-insured which is why they fight EVERY single time.
Obviously, none of you were there. These articles are full of crap! That lady was burned, as was the driver. It was a child that hurt their knee, not a woman. My daughter was on that ride and had to jump when the jeep blew! Yes, the engine Blew! The staff was excellent and the driver must be recognized for this as he was also injured and put the riders above himself. But, for the fear and time this all took away was pathetic. They wasted the only day my 13 year old daughter had and he first time to the parks and it was wasted. But to then read these blatent lies of what really happened and the downplayed injuries puts all of Disney in a very dim light – I can’t say I will believe any of their injury or safety statistics anymore!
Pathetic, it was an accident. #$%% happens and we deal with it. Disney deals with it better than most. Why does one accident make them liars to you? With the millions of people who go through this huge place every year something will happen now and then. If Disney takes care of the injuries and tries to make sure it doesn’t happen again that’s all we can reasonably ask.