CDI Announces Toll-Free Telephone License Renewals

December 9, 2002

The California Department of Insurance (CDI) announced the addition of another method for California resident licensees to renew their licenses. CDI is now able to process renewals for its California resident licensees through the Producer Licensing Bureau’s toll-free number (800) 967-9331. When calling the toll-free number, the licensee will be connected to CDI’s Interactive Voice Response (IVR) system. The IVR will guide the user step by step through the renewal process. There is no additional fee for using this service.

“Improving services to licensees is a high priority at the California Department of Insurance,” said Insurance Commissioner Harry W. Low. “Toll-free telephone license renewal is another fine example of meeting the needs of our constituents. Agents and brokers can renew their license quickly and easily and keep servicing the insurance needs of California consumers.”

The IVR will ask the licensee the same questions that are stated on the traditional mail-in renewal application. The licensee will answer the questions by using the telephone keypad. After receiving the required information, the IVR will request the licensee to submit a credit card payment for the appropriate amount of the renewal. The credit card information will also be submitted using the telephone keypad. The agent’s licensing record on CDI’s Web site is updated immediately and the renewed license is mailed within 72 hours.

California law requires insurance agents and brokers to renew their licenses every two years. Agents may renew on the telephone if they are within 90 days of their license expiration date. When renewing on the telephone, agents and brokers will pay their normal renewal fee by credit card. Credit card transactions are encrypted and no one but the agent and his or her credit card company will have access to the credit card number.

In addition to the IVR, California resident licensees may still renew their licenses through the Renewal Application Process through Internet Delivery (RAPID) system located on CDI’s Web site at www.insurance.ca.gov or by mailing their renewal form and fees to the CDI Producer Licensing Bureau.

For all agent, broker and business entity questions, please call CDI’s Producer Licensing Bureau’s toll-free number at (800) 967-9331. Questions and concerns can be submitted via e-mail to http://www.insurance.ca.gov/docs/FS-IVR.htm. Please be sure to include your name, telephone number, license number and return e-mail address in all CDI correspondence.

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