Hawaii Compares Auto Insurance Rates, Carriers’ Complaint Ratios

December 9, 2008

The Hawaii Department of Commerce and Consumer Affairs Insurance Division has published motor vehicle insurance premium comparisons for all islands, as well as published customer complaint ratios for carriers in the state.

The premium comparison is based on rates for 2007 Honda Accord four-door sedan. To see the comparison, visit http://hawaii.gov/dcca/areas/ins/consumer/consumer_information/mv_prem_comp_sheet/Web_2008_Statewide.pdf.

The customer complaint ratios are listed by island. On Oahu, GEICO Insurance Co. had the highest number of complaints, with 106. The company was followed by American INternational Co., which received 54 complaints during the specified time frame. However, Liberty Mutual Insurance had the highest ratio of complaints per 1,000 autos, with a score of 0.667. GEICO’s ratio per 1,000 autos was the second-highest, at .0578.

According to the Division, the comparison information on licensed insurance companies transacting private passenger motor vehicle insurance in Hawaii is published as part of a continuing effort to assist and educate consumers. These complaint ratios are based on the number of written complaints received by the Division from Jan. 1, 2007 to Dec. 31, 2007 for the 11 insurance companies that write more than 95 percent of the private passenger automobile insurance market. The numbers do not reflect any determination on the part
of the Insurance Division as to whether a particular complaint may have been justified or not and include no-fault hearing requests.

For more information, visit http://hawaii.gov/dcca/areas/ins/main/whats_new/.

Source: DCCA

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