Mercury Insurance May Have Illegally Overcharged Consumers, Regulator Says

April 12, 2010

  • April 13, 2010 at 10:21 am
    okt0ber says:
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    This company is a pain in the rear. And their rates really aren’t all that great. I’m not sure why agents continue to write through them even though they’re wrapped in red tape to write a policy.

  • April 13, 2010 at 10:47 am
    okt0ber says:
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    They may be great in California, but they’re nothing but a pain in Texas. There is no writing a Mercury policy and never having to worry about it being issued. There is always something they have a problem with, extra paperwork, signing driver exclusions for 3 year old kids, college roommates, etc. It’s stupid. Maybe it’s different in California, but Allstate, State Farm, AAA beats Mercury here in Texas any day and WAY less work to get the policy written.

  • April 13, 2010 at 10:50 am
    William says:
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    Great company…These are underwriting concerns that keep rates lower for majority, which is call large grouping of risk with similar circumstances…Rate and file rules system is best…California is weird…

  • April 13, 2010 at 12:32 pm
    Nikki says:
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    I think it’s interesting that the CDI chooses now to act on these supposed infractions even though most of the things they take issue with have been a part of Mercury’s underwriting manual and application as long as I’ve been a Mercury agent(16 years). Makes you wonder how thorough the CDI is at checking up on the companies they are supposed to regulate and how concerned they truly are with protecting the consumers that depend on them. Seems as though a simple 5 minute read through of Mercury’s most basic documents should have caught this 15+ years ago. What I also find curious is how this coincides with Commissioner Poizners campaign for governor and Mercury’s continuing fight to pass Prop 17 (portable persistency legislation). Further proof that our industry should be regulated by a qualified insurance professional appointed for their merits rather than elected grandstanding politicians who use the position to get publicity and as a stepping stone for running for higher office.

  • April 13, 2010 at 1:43 am
    Kevin says:
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    When it took the DOI EIGHTEEN MONTHS to decide on a 2% rate increase filing, I knew Steve Poizner was looking to make political hay at Mercury’s expense.

    From the moment he took office, he has treated the position as his personal PR machine in his quest for higher office.

    This is nothing more than an election year stunt.

  • April 13, 2010 at 3:36 am
    jackie says:
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    I have been an agent for Mercury for over 13 years. In that whole time, I have found Mercury to be one of the best rate for my auto customers. Combined with homeowners…they tend to beat other markets. All this from a “Preferred” company. Try to go to AAA, Farmers, State Farm, etc., with a teenager and see how much you’re going to pay!!! My policies are with Mercury and even without teenagers it is still the best price!!!

  • April 13, 2010 at 4:33 am
    Ca Agent says:
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    Nikki is 100% right.

  • April 13, 2010 at 6:41 am
    Doug says:
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    Mercury is a real opportunity for those CA agents who need a competitive local CA company that is fiscally sound and has the desire to stay in CA. The CA Department of Insurance “may have” been subjective in the timing and tone of this recent “infomercial”. What is the real agenda? We are thankful that auto insurance is still a “state right” rather than a federal domain.

  • April 14, 2010 at 5:23 am
    Kevin says:
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    oct0ber, you may wanna take a second look at Mercury. In the last year they have been on a customer service kick and have radically overhauled their requirements and underwriting to stop being such a PITA to write for. Not to say that they won’t make you pull out your hair on occasion, but they have really relaxed their sphincters a great deal.



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