Study: Calif. Workers’ Comp Claimants Getting Care They Want

May 12, 2010

Division of Workers’ Compensation releases latest study on access to medical care in California’s workers’ compensation system

Injured workers are getting the care they need, according to a recent study on access to medical care in teh California workers’ compensation system. The California Division of Workers’ Compensation (DWC) study, conducted by the University of Washington, Seattle (UW), shows four out of five injured workers are satisfied with their care, and the level of access to quality care appears unchanged from a similar study done in 2006.

“We’re pleased to see that injured workers continue to get proper care,” said DWC acting Administrative Director Carrie Nevans. “At the same time, this study does show that when workers have barriers inhibiting access to care they are more likely to be off work longer.”

Among the nearly 1,000 injured workers surveyed between May and July of 2008, the vast majority reported they were able to see a doctor right away, did not have to travel more than 15 miles to see their doctor, and were satisfied or very satisfied with their overall care. Most injured workers rated their overall quality of care good, very good, or excellent. However, nearly half of injured workers reported experiencing one or more barriers to accessing care.

Those facing such barriers were found to experience longer durations of disability. Workers who encountered access barriers were more likely to be older, have a back or neck injury, have multiple injuries, not speak English well or at all, and have an attorney involved in their case.

“While we have a very effective Spanish-language outreach program for injured workers, we’re always evaluating how we can do a better job of communicating about services and resources available to help workers navigate what can be a complex system,” Nevans said.

About half of the survey group was a random sampling of workers injured in June 2007, described as the all-injury workers survey. The other half was a sample of workers with a back sprain or strain who were injured between December 2007 and April 2008 and had received some temporary disability, described as the back disability worker survey.

The final major component of the study was the survey of approximately 800-physicians who provided care to workers’ compensation patients. Findings from the physician survey indicate no meaningful differences between the 2006 provider survey and the current 2008 survey with regard to doctor’s perceptions regarding access and quality.

“The administrative requirements and paperwork burden continue to discourage providers,” said Thomas M. Wickizer, affiliate professor at the Department of Health Services at UW and director of the study. “A third of the doctors surveyed indicated they plan to see fewer workers’ compensation patients. Ways must be found to ease the administrative burden imposed on health care providers that treat injured workers.”

A little over half (52 percent) of the doctors surveyed indicated their workers’ compensation patient volume had decreased in the past two years, and one third (32 percent) reported an intention to decrease volume or quit treating workers’ compensation patients altogether.

The most common reasons cited for planned decreases continue to be:

  • Paperwork and administrative issues
  • Utilization review issues
  • Restrictiveness of treatment guidelines
  • Payment, reimbursement, or fee schedule issues.

The 2003 workers’ comp reforms added section 5307.2 to the Labor Code, which requires DWC to contract with an independent firm to perform an annual study of access to medical treatment for injured workers. The first study was conducted by the UCLA, Center for Health Policy Research. The 2008 study was conducted by researchers in the Department of Health Services at the University of Washington (UW) School of Public Health.

While similar in many respects to the 2006 University of California at Los Angeles (UCLA) study in order to allow for comparisons over time, the 2008 study was designed to provide more detailed information on delays and denials of care, the degree to which barriers interfere with care, and to directly analyze the effect of access barriers on disability.

The entire study can be found at

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