The Ultimate Volunteer
Program Guide

Overview

Volunteers are essential to housing organizations — but they also bring real liability exposure. What happens when a volunteer is injured on site? What if a volunteer inadvertently harms a resident? Without the right policies, screening processes, and insurance considerations in place, a single incident can lead to costly litigation.

This 35-page guide gives agents and risk managers a practical framework for helping housing clients build a volunteer program that protects the organization, its residents, and the volunteers themselves.

Section 1: Managing Volunteer Exposure in Public Housing
Section 2: Parts of a Volunteer Policy
Section 3: Screening Documents

Also included is this collection of ready-to-use templates:

• Volunteer Position Description Worksheet & Sample
• Volunteer Application
• Volunteer General Agreement – Worker’s Comp
• Volunteer General Agreement – No Workers’ Comp
• Volunteer Orientation Agenda
• Authorization to Use Privately-Owned Vehicles
• Department Orientation Checklist
• Orientation Checklist
• Volunteer Time Sheet

From understanding the Volunteer Protection Act to navigating workers’ compensation for unpaid helpers, this guide covers the liability questions your housing clients need to answer — before an incident forces them to.