AUSTIN, TX August 20, 2020 – Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to compete for the National Outstanding CSR of the Year Award.
To be eligible for this award, candidates must be an insurance customer service representative or have primary responsibility for insurance customer service duties.
2020 Outstanding CSR of The Year State Winners
| Alabama | Ms. Brandi Woodruff, CIC, CISR | Valent Group |
| California | Ms. Marcella R. Beasley, MA, CIC, CISR, CRIS, CCIP, MLIS, CIIP, CLP | Alliant Insurance Services, Inc. |
| Colorado | Ms. Jessie Lee, CISR | Six & Geving Insurance, Inc. |
| Florida | Ms. Denise Brownsberger, ACSR | LassiterWare Insurance |
| Georgia | Ms. Megan M. Owenby, CISR Elite | Brown & Brown Insurance of Georgia |
| Idaho | Ms. Sierra M. Horvath, CIC, STAR | Hub International Mountain States Ltd |
| Indiana | Ms. Dawn Bryant-Smith, CIC, CISR, ACSR | Shepherd Insurance |
| Iowa | Ms. Jennifer Connelly, CISR, ACSR | SilverStone Group LLC, a Hub International Company |
| Kentucky | Ms. Ashley Carter | AssuredPartners |
| Louisiana | Mr. Brandon Hamilton, CISR, AINS, AIS, AU, AU-M | Daul Insurance Agency, Inc. |
| Maine | Ms. Annette Richards, ACSR | Cross Insurance Agency |
| Maryland | Ms. Dawn Day, CISR | Bitner Henry Insurance Group |
| Michigan | Ms. Melissa Richardson, CISR | Karn Sitkins Payette Insurance Agency, Inc. |
| Missouri | Ms. Ashlae Cook, CISR Elite | Ollis/Akers /Arney |
| Montana | Ms. Chelsey McCord, CIC | Hub International Mountain States Ltd |
| Nebraska | Ms. Leah David, CISR | INSPRO Insurance, Inc. |
| Nevada | Ms. Itilya Lang, CISR | Distinctive Insurance, Alera Group Agency, LLC |
| New Mexico | Ms. Judi Vaughn, CIC, CISR | Kysar Leavitt Insurance Agency |
| New York | Ms. Cheryl Fitzpatrick, CPCU, ACSR | Mackoul Risk Solutions, LLC |
| Ohio | Mr. Reuben H. Hall | Oswald Companies |
| Oklahoma | Ms. Natalie Mason, CISR Elite | TCSC Insurance Agency, Inc. |
| Oregon | Ms. Susan Temple | Ward Insurance |
| Pennsylvania | Ms. Melissa M. Horner, CISR, CRIS | Huntington Insurance, Inc. |
| Puerto Rico | Ms. Desiree Vazquez Vega | Fulcro Insurance, Inc. |
| South Carolina | Ms. Diana Rideout, CISR Elite | Correll Insurance Group of Hilton Head |
| South Dakota | Ms. Kimberly Lyon, CIC, CISR Elite | Fischer, Rounds & Associates |
| Texas | Ms. Leslie J. Quick, CISR, AMCL | Champion Commercial Insurance Agency, LLC |
| Vermont | Ms. Katie LaFreniere, CISR | Crowley Insurance Agency |
| Washington | Ms. Allison Barga | AssuredPartners of Washington dba Hall & Company |
| Wisconsin | Ms. Jenna Moehrke, CISR | R&R Insurance Services |
The National Alliance for Insurance Education & Research is the nation’s premier provider of educational opportunities for insurance and risk management professionals.
Media Contact:
Danielle D. Janecka
Head of Participant Experience
djanecka@scic.com
512-349-6181
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