Covenir Continues Innovation Spree to Better Serve Insurer Needs Amidst Industry Headwinds

New IntelliClaims Advantage Solution Helps Insurers Close Claims Faster, Improve Customer Satisfaction and Reduce Costs by up to 60%

BOSTON, MA, July 9, 2025 — CovenirBPO, the leading provider of onshore business process outsourcing services for claims, call center, FNOL, back office, print and distribution for insurers, today announces the launch of Covenir IntelliClaims Advantage, an integrated call center claims solution that combines First Notice of Loss (FNOL), claims support, desk adjusting and subrogation services under one roof, along with Covenir’s exclusive Call Surge Guarantee.

Designed for insurers, MGAs, and insurtechs, Covenir IntelliClaims Advantage helps insurers address growing demand for faster claims resolution, reduced operational costs and exceptional policyholder experiences, all without sacrificing compliance or brand integrity. Insurers using the new solution can see costs reduced by up to 60%.

“We’ve always been obsessed with helping insurers navigate their most difficult operational challenges,” said David Squibb, President and CEO of Covenir. “With Covenir IntelliClaims Advantage, we’re taking that commitment even further, offering a comprehensive claims solution that helps our clients balance the sometimes-competing needs of improving operational efficiency with keeping policyholders loyal, and we’re doing it while delivering a significant cost savings.”

Built on Covenir’s proven foundation of onshore, insurance-only expertise, IntelliClaims Advantage allows claims and operations leaders to scale efficiently without the overhead of growing internal teams. Cost-effective desk adjusting services are handled by U.S-based licensed professionals and are ideal for resolving low-complexity claims in days instead of weeks, and outsourced subrogation services ensure swift recovery of funds.

Insurers Under Mounting Pressure

The launch of IntelliClaims Advantage comes at a time when insurers are under mounting pressure. According to the 2025 Insurance Operations Leaders Trends Report conducted by Covenir, the top two priorities for insurance operations leaders are:

• Improving policyholder satisfaction (48% selected as a top concern)

• Reducing complexity and cutting costs (48% selected as a top concern)

Additional industry data highlights key pain points:

• Talent shortages leading to 21,500 job vacancies each year over the next decade and difficulties recruiting licensed professionals

• Extreme weather events impacting insurer’s ability to handle unexpected call volume surges and driving costs up

• Policyholder dissatisfaction at an all-time low

• Rising costs from weather events, inflation and litigation

Covenir’s Comprehensive Claims Solution Addresses Insurer Challenges

Built on Covenir’s proven foundation of onshore, insurance-only expertise, IntelliClaims Advantage addresses these challenges and gives claims leaders the ability to:

• Resolve low-complexity claims in days, not weeks, and at lower costs

• Reduce internal staffing burdens and scale without hiring

• Deliver consistent, empathetic service – even during catastrophic volume surges

• Maintain full visibility with transparent reporting and compliance protocols

• Reduce operational complexity to swiftly recover subrogation funds

“For insurers who are balancing cost effectiveness vs quality policyholder experiences, the Covenir IntelliClaims Advantage solution with desk adjusting services is a game-changer,” Brendan Voss, Chief Claims Officer at ShoreOne Insurance.

A Commitment to Innovation

The launch of IntelliClaims Advantage comes on the heels of two other innovations announced earlier this year – the IntelliMail Advantage proof of mail solution that increases transparency and reduces costs, and the Call Surge Guarantee, the only money-backed commitment of consistent policyholder experience during CAT events.

Covenir IntelliClaims Advantage is now available to insurers, MGAs, and insurtechs nationwide. To learn more visit www.covenirbpo.com.

About Covenir

CovenirBPO helps strengthen the bond between insurers and policyholders through exceptional onshore BPO services developed exclusively for the insurance industry. Covenir’s purpose-built Call Center, FNOL, Backoffice, Print and Distribution and Premium Services help insurers accelerate growth, improve customer satisfaction, ensure compliance and reduce costs. For more information, visit www.covenirbpo.com.

Media Contact:

Shanda Boyett, Head of Marketingshanda.boyett@covenirbpo.com917.388.7107

Topics Carriers InsurTech