The New York State Department of Financial Services (DFS) has launched the DFS Connect platform, a portal that will centralize the department’s interactions with regulated entities and consumers. According to DFS Superintendent Adrienne Harris, DFS Connect is a “pivotal example” …
The Maryland Insurance Administration reports that it recovered nearly $33.3 million in 2024 for Marylanders by helping resolve insurance-related issues and complaints. Acting Commissioner Marie Grant said the money was recovered through a rapid response program, consumer complaint units, an …
The Texas Department of Insurance eliminated a backlog of consumer complaints and reduced processing times by 80% as part of the agency’s ongoing modernization initiative, the regulatory agency says. “Customer service is a priority, and that hasn’t changed during the …
Complaints over insurance claims arising out of the three hurricanes that struck Louisiana last year have resulted in a recovery of $41 million for consumers as of the end of April, Louisiana insurance regulators say. The Louisiana Department of Insurance …
The Louisiana Department of Insurance Office of Consumer Services recovered more than $22 million for consumers from insurance companies through complaint resolution in 2020, the department reported. All payouts are in excess of what insurers originally offered consumers for their …
Claims errors continue to be the most frequent reason that property/casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a report by Wolters Kluwer Compliance Solutions. Kathy Donovan, lead researcher for …
While not making any specific recommendations to lawmakers regarding the licensing of building and roofing contractors, the Texas Department of Insurance noted in its 2018 Biennial Report to the Legislature that the department has “heard concerns about roofing and contractor …
The Maryland Insurance Administration (MIA) responded to 12,188 consumer complaints and inquiries in 2017, facilitating claims settlements and refunds totaling $11,766,213 for Maryland consumers, according to a press release issued by the administration. While the Insurance Administration cannot actually settle …
Missouri consumers received an additional $16.8 million from their insurance companies in 2017 with the help of the Missouri Department of Insurance’s Consumer Affairs Division and Market Conduct Section. The department said the monies were returned as a result of …
Insurance policyholders collected an additional $4 million in the first half of the year as a result of assistance provided by the Louisiana Department of Insurance (LDI). These funds are a result of staff from the LDI Office of Consumer …
