Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on...
customer satisfaction News
No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff...
Insurance companies that deliver a great customer experience are rewarded over the long-term by both consumers and investors, according to...
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59...
The insurance industry has some work to do to win over Gen Y customers, those ages 21 through 38. Members...
Although a large majority (86 percent) of home and auto insurance customers who have submitted a claim in the past...
Overall customer satisfaction with homeowners insurance companies is the highest in the 12 years J.D. Power and Associates has measured...
Overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012...
Customer satisfaction with homeowners insurance companies this year is up from 2010, but still remains below levels achieved in 2009....