In general, auto insurance customers are more satisfied with the claims process in 2009, compared with 2008, according to a...
Customer Service News
Overall customer satisfaction with auto insurance companies is up significantly in 2009. But the gap between agency writers and direct...
Ronie Foronda, account manager for Finance Insurance Ltd., in Honolulu, Hawaii, has been awarded the 2009 National Outstanding CSR of...
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Cos....
The National Alliance for Insurance Education & Research has named the state award winners who will compete for the national...
Poor customer service is making headlines these days, and to some extent, it’s no wonder. Many companies facing economic pressures...
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies...
What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies...
The Key May Be Finding the Right CSC Partner In today’s soft market, transforming your agency to a sales culture...
Too many customer service representatives (CSRs) have problematic issues when it comes to an essential element of their job. That...