2009 Outstanding CSR State Award Winners Named

July 6, 2009

The National Alliance for Insurance Education & Research has named the state award winners who will compete for the national Outstanding Customer Service Representative of the Year for 2009.

Each year, a group of exceptional insurance professionals are chosen by the National Alliance for Insurance Education & Research to represent their states and compete to become the National Outstanding CSR of the Year. This award recognizes the contributions and commitment of customer service representatives within the insurance community.

To qualify for the top state honor, the 2009 candidates submitted an essay on the following topic: Many in the insurance world believe that “the price of insurance becomes more important to the client in the absence of value.” What are five ways a CSR can add value to the insurance-client relationship? Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community. The only eligibility requirement for this award is that the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service duties.

“The Outstanding CSR of the Year Award is an opportunity to recognize exceptional customer service representatives across the nation,” said Danielle Janecka, vice president of The National Alliance. “Our state winners demonstrated through their essays how well they understand that the most important value they can add is to deliver great service to their customers.”

Each state winner receives a framed certificate and is eligible to compete for the national honor, which carries a $2,000 cash award, a gold and diamond pin, $1,000 cash award for the nominator, and a scholarship for the recipient’s employer to any program offered by The National Alliance. Additionally, the name of the Outstanding CSR of the Year is inscribed on a sculpture permanently displayed at the national headquarters of The National Alliance for Insurance Education & Research in Austin, Texas.

Outstanding Customer Service Representatives of the Year for 2009

Alabama — Jennifer K. Morgan
Alaska — Ruth Lenore Froman, CISR
Arizona — Anita Dee Alfson, CIC, CISR
Arkansas — Amanda H. Dickey, CISR
California — Debra K. Stevens, CIC, CISR, AAM, AIS, CPIW, AU
Colorado — Linda Diane Ives-Cook, CPCU
Connecticut — Karen Kaminski
Delaware — Megan E. Marshall
Florida — Mollie Anderson, CPSR, ACPR
Georgia — Karen D. Archer, CISR
Hawaii — Ronie Foronda, CISR
Idaho — Lori Loomis, CISR, ACSR
Illinois — Elaine Wagener
Indiana — Pamela A. Golden, CIC
Iowa — James Louis Chiovaro
Kansas — Nancy J. Gleason, CISR
Louisiana — Brandi L. Lamonte, CISR, CPIW
Maryland — Donna L. Baronti, AAI
Massachusetts — Barbara Zurawski, CISR
Michigan — Kimberly Currier, CISR, AAI
Minnesota — Brenda L. Meyer, CISR
Mississippi — Alicia K. smith
Missouri — Pamela L. Keyes, CISR
Montana — Cindy Paul, CIC, API
Nebraska — Marcia A. Rau
Nevada — Liza Ranit, CIC, CPCU, AU, AAI
New Hampshire — Julie Levesque-Oyangen, CPCU, ACSR
New Jersey — Peggy Brennan-Spagnuolo, CISR
New Mexico — Angela Jordan, CISR
New York — Meghan McGarry, ACSR
North Carolina — Karol A. Gilbert, CISR
North Dakota — Leona McPherson, CISR
Ohio — Nancy J. Gill, CISR
Oklahoma — Janice D. Mason, CIC, CISR
Oregon — Kristine Wright
Pennsylvania — Patricia J. Shughart, CIC, CPIW
South Carolina — Danielle White, CISR, CLCS
South Dakota — Tammy J. Carlson, CISR, CPIW, DAE, AIS, AU
Tennessee — Stephanie Johns, CISR
Texas — Rhonda K. Buster, CISR, ACSR
Utah — Dawn Dielmann
Virginia — Faye Coates, CISR, CPSR, ACSR, AAI, AIAM
Washington — Terrie L. Landes, CISR
Wisconsin — Angie M. Aide, CISR
Wyoming — Cherolyn K. Krieter, CIC, CISR, CPIW

Source: National Alliance for Insurance Education & Research, www.TheNationalAlliance.com

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