Customer Service News

1 Simple Step to Lose Customers if That’s What You Want

There’s something wrong with the insurance buying process. That’s not really accurate. There’s a lot wrong with the insurance buying process. Specifically, the process of getting personal auto insurance is broken. I’ve been helping a friend with their insurance buying. …

11 Ways to Balance Technology with Personal Touch to Engage Customers

Technology does a lot but it can’t do everything. Sometimes insurance agents and other business people forget that. They become so dependent on email and social media that they lose sight of what people really need from them. Yes, clients …

A Few More Thoughts About Assignments of Benefits

I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll be ok. Here’s the link to my thoughts about assignments of benefits. You don’t even have to leave this page …

In a Switch, Live Operator Answers Phones at Oklahoma Work Comp Commission

The Oklahoma Workers’ Compensation Commission (WCC) has replaced its automated answering service with a live operator during normal hours of operations. Announcing the switch, Commissioner Mark Liotta stated he finds “it extremely frustrating to call my government and be met …

Do You Remember Before You Knew Insurance?

When Hurricane Andrew made landfall in August 1992, I was a young soldier. To be honest, I was much more interested in my young Army career than a hurricane. When Hurricane Katrina made landfall in August 2005, I had just …

Allstate To Create 2,250 Jobs With North Carolina Expansion

Allstate Insurance Co. plans to more than double its North Carolina workforce by expanding in the Charlotte area, creating 2,250 new jobs by 2020. On Wednesday, Gov. Roy Cooper and leaders of the nation’s largest publicly-traded personal insurance company announced …

American Claims Management Selected by National Unity to Enhance Customer Service and Improve Results

San Diego, CA, July 7 2015 – Effective June 1, American Claims Management (ACM) took over the third party administration of all Georgia and California personal auto claims for National Unity Insurance Company. The contract involves roughly 1,200 existing claims …

Top Insurance CSRs by State for 2013

The National Alliance for Insurance Education & Research has announced the winners of this year’s National Outstanding Customer Service Representative (CSR) of the Year. Candidates for this award are all insurance customer service representatives, or have primary responsibility for insurance …

Assurant Specialty to Hire Up to 100 Workers in Gwinnett County, Ga.

Assurant Specialty Property, a provider of insurance services, said this week it is hiring as many as 100 new employees at its customer service centers in Gwinnett County, Georgia. The company is hiring part-time and full-time customer service representatives, as …

Applied Systems Buys CSR24 Agency Systems Firm Artizan

Insurance technology company Applied Systems has acquired Artizan Internet Services, a provider of Web-based and outsourced customer service and claims technology for property/casualty insurance agencies wanting to offer 24 hours a day/7 day a week services. Among the software products …