Customer Service News

21st Century Insurance Recognized for Good Customer Service

Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center Certification Program. The Call Center Certification Program distinction acknowledges a strong …

Be Fair to CSRs

Let’s not blame CSRs for insurance fraud. Press ‘1’ if you think that is unfair. Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance …

Be Fair to CSRs

Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …

Be Fair to CSRs

Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …

Be Fair to CSRs

Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …

Be Fair to CSRs

Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half (55 percent) of U.S. …

Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy

Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …

Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy

Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D. Power and Associates 2010 U.S. National Homeowners Insurance …

For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job

What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the insurance industry, including being …

North Carolinian Wins Insurance Customer Service Rep Honor

Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award. The Society of Certified Insurance Service Representatives (CISR) and the Society of …