Australian Manufacturer CSR , Insurers Agree to Asbestos Settlement
CSR Limited, a large Australian building products manufacturer, has reached a settlement of asbestos litigation with a group of 48 Australian, United Kingdom and European insurers. Under the terms of the settlement each of the settling insurers is obliged to …
Citizens Claims Dramatic Customer Service Improvements
More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane claims, including thousands from hurricanes …
ACG Ranks Second in Nation for Collision Repair Customer Satisfaction
The Auto Club Group (ACG) — holding company for the Auto Club Insurance Association (ACIA) and six AAA affiliates in the Midwest (including AAA Michigan) — is ranked second in the nation for collision repair satisfaction, according to J.D. Power …
New National Alliance Study Profiles Agency CSRs
The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An In-Depth Look at Customer Service Professionals. First published in 1990, the study provides current information on customer service representatives and …
J.D. Power: Hurricanes Play Major Role in Homeowners Customer Satisfaction
Major hurricanes, such as the ones that have ravaged the Gulf Coast states in the past two years, have had a significant negative impact on homeowners insurance customer satisfaction in those states, according to the J.D. Power and Associates 2005 …
Meeting the Needs of Customers by Providing Superior Customer Service
During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with statements like: it is calling the client back, …
Meeting the Needs of Customers by Providing Superior Customer Service
During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with statements like: it is calling the client back, …
National Alliance Picks Two Outstanding CSRs for 2005
Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has been selected each year to receive the high-profile honor sponsored by The National Alliance for Insurance Education & Research. This …
CSRs That Say “I Do” Can Marry the Account to the Agency
In a favorable agency environment, the producer and account manager share a symbiotic relationship. Both are aware of their individual talents and that they each contribute something unique to the client. While it is the producer that is responsible for …