What Insurance Industry Can Learn from Amazon About Customer Satisfaction June 6, 2016 By Gregory Hoeg Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59...
Prepare for Disruption in High Net Worth Insurance Segment March 28, 2016 By Gregory Hoeg ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of...