J.D. Power auto insurance shopping study News

Auto Insurance Buyers’ Satisfaction Rises When They Are in Driver’s Seat

U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings. In a new report, J.D. Power says overall customer satisfaction with carriers rose in 2019 to …

In Race for New Personal Lines Insurance Business, Exclusive Agents at Disadvantage

Personal lines insurers have only one option when it comes to growing their business: they must steal market share from competitors. That’s because each year brings very few new customers. Only about two to three percent of personal lines customer …

Direct-to-Consumer Auto Insurers Grabbing Market Share

Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a report from J.D. Power. The firm reports that auto insurance revenue hit $245 billion in 2018, reflecting industrywide growth of 6.2 percent. But 54 percent of those …

Auto Insurers Turn to Improving Digital Experience as Competition Intensifies

The battle among auto insurers to win and retain business is as heated as it has ever been. A combination of record-low volumes of new insurance shoppers, consistent price competition among insurers and emerging “insurtech” disruptors on the horizon have …