The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience. Throughout 2021, just 40 percent of claimants interacted with an estimator via digital channels and only 47 percent made a …
Neglected no more. Independent agents are feeling the love from property/casualty insurance carriers—and the scores they are giving carriers are moving higher, J.D. Power reports. According to results of the J.D. Power 2021 U.S. Independent Agent Performance and Satisfaction Study, …
Insurance carriers and agents may want to pay more attention to small business insurance customers, especially those with commercial auto and workers’ compensation policies. They’re feeling neglected. According to the J.D. Power 2021 U.S. Small Commercial Insurance Study a lack …
During the COVID-19 pandemic, auto insurers have returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn’t make consumers any happier, if they even knew about it at …
With much of the property/casualty insurance industry’s attention focused on external threats from insurtechs and digital native companies, perhaps the greatest disruption is coming from within. Following the last decade of impressive growth driven by direct-to-consumer providers, Progressive heads into …
Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For insurers, on the other hand, record …
Kyle Schmitt has been hired as managing director of the Global Insurance Practice at J.D. Power. He is based in Chicago. He will report directly to Keith Webster, senior vice president and general manager, Global Financial and Service Industry Division. …
While the race to automated vehicles picks up speed, a new survey reveals consumer are skeptical of the technology and the safety claims of its advocates, a new survey finds. Also, the insurance industry may be in the best position …
One-in-five consumers say they would use Amazon or Google for their home insurance, a J.D. Power survey released today shows. And most of those who took the survey (80 percent) already have insurance with a large national carrier. Both Google …
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and different ways to connect with their …
