John Cusano News

Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within three years, according to a …

Efma, a Paris-based association of 3,300 financial services companies from more than 130 countries, and Accenture have launched “Innovation in Insurance,” a program that aims to identify and award the most innovative insurance initiatives and projects around the world. The …