Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and...
Operations News
The reality of today’s workplace is that a wide variety of employee grievances may escalate, almost without warning, into costly...
It was interesting to hear both sides of the Citizens Property Insurance Corp. story, including concerns voiced by independent agents,...
Are great CSRs born or made? Is customer service an inherent ability such as musical talent—where some have it and...
Citizens Property Insurance Co. CFO Terri Slack announced June 23 that a $3.05 billion bond issue, believed to be the...
Branchville, N.J.-based Selective Insurance Company of America, a subsidiary of Selective Insurance Group, Inc. announced the following officer appointments: Kathleen...
The Ultimate Producer School, provided by Agency Management Resource Group (AMRG), is offering its next school starting in September in...
The American Insurance Association (AIA) commended Michigan Gov. Jennifer Granholm for vetoing legislation that would have repealed the state’s 37-year...
With fewer large books of business changing hands recently, insurance agencies are relying on staff-driven, organic growth to expand their...
Italy’s largest insurer, Assicurazioni Generali SpA, has signed an agreement for the acquisition of a controlling shareholding in Toro Assicurazioni...