Operations News

Principals Can Use New Tool to Manage Producers

Agency principals and managers have a new tool available to assist in the process of hiring and managing producers. The product is entitled “Hiring and Managing Inexperienced ProducersTM,” written and produced by Alan Shulman, publisher of the Agency Ideas sales …

Changes and More Changes

We’re making changes here at the Insurance Journal. Changes that make our print magazines and Web site ever more useful and valuable to you. The traffic on our Web site, www.insurancejournal.com, continues to amaze me. For August, we recorded 15.9 …

SAFECO, Travelers, Harleysville Garner IIABA’s Best Practices Award of Excellence

SAFECO, Travelers and Harleysville were recognized by the Independent Insurance Agents & Brokers of America (IIABA) for their efforts in promoting and marketing the tools, seminars and philosophies of the Association’s Best Practices initiative. The three insurance companies each received …

ACT States Need for More Effective Agent-Company Interfaces

The Independent Insurance Agents & Brokers of America’s (IIABA) Agents Council for Technology (ACT) says there is a need for more effective agent-company interfaces that will free agents for more productive client service and sales activities. The paper, The Need …

DCU Partners with BIS to Form Insurance Agency

The Banc Insurance Services Inc. (BIS), a Springfield, Mass.-based service provider to financial institutions trying to set up insurance agencies, announced it has contracted with Digital Federal Credit Union (DCU), a Marlborough, Mass.-based thrift, to help it form such an …

IVANS Executive Broadband Access Provides Secure Solution for ‘Anytime, Anywhere’ Applications

IVANS Networking, a division of IVANS Inc., has created a new Executive Broadband Access offering. Using IVANS’ service, executives can gain secure access into their companies’ applications from home, hotels or other remote locations using any high-speed connection. The service …

The Process

Today, more than ever before, the independent agent needs to reduce expenses and increase income. In order to accomplish this, an agency needs to establish processes that incorporate four cornerstones to effective procedures. They are: Efficiency, E & O Protection, …

Attracting and Retaining Employees in a Competitive World

One consistent trend throughout the United States is the difficulty in finding people to fill job openings. No matter where I travel, I hear this lament from agency owners and managers. In some areas of the country, there are price …

If You Were to Open a New Agency Tomorrow

Like the insurance policy itself, most agents and brokers have been around a while. You’ve seen the agency slogans: “Serving Centerville Since 1902.” But being traditional isn’t good enough. In fact, there’s a downside to all this tradition—industry practices that …

The State of Agency Technology in 2005

The agency system is positioned to make significant progress with technology and business process improvement over the next three years, but progress will not happen on its own. It will be realized only through the active involvement of agency principals …