Operations News

J.D. Powers Releases Customer Satisfaction Report; Study Probes Customer/Agent Relationship Sept. 2

Automotive insurance policyholders report relatively high satisfaction with their current auto insurance carrier, according to the inaugural J.D. Power and Associates National Auto Insurance Customer Satisfaction StudySM released Monday. Amica Mutual ranks highest in the study, followed by Erie Insurance …

News and views encompassing the world of technology

You know how I love to get e-mails from PR people telling me how I can’t live without their services, technologies or websites (yes, that was dripping sarcasm). Well, that’s what happened the other day when I received an e-mail …

ACORD, CSIO to Collaborate on XML Standards for North America

Gregory A. Maciag, president and CEO of ACORD, and Klaas Westera, president and CEO of the Centre for Study of Insurance Operations (CSIO), jointly announced that discussions are underway between CSIO and ACORD to collaborate on their respective XML initiatives. …

When the Market Provides No Answer,Insurers Offer Online E&S

While the initial furor created by the advent of dot-coms cools down, many insurance professionals are re-evaluating their business relationships with the Web. At a time when agents and brokers may question the benefit of paying money to list themselves …

ACORD MAKES NEW FRIENDS

In an effort to take advantage of the Internet and all it has to offer, ACORD and the Insurance Data Management Association (IDMA) have exchanged memberships. According to ACORD President and CEO Gregory A. Maciag, the partnership furthers ACORD’s commitment …

Marsh-Berry Provides New Innovations

Owners and managers of insurance agencies can now see exactly how their agency’s performance can improve by using the new innovations Marsh-Berry has added to its ALERIS website. The new section, called Executive Outlook, gives subscribers the ability to perform …

Irish Insurance Federation Speaks Out On Roads, Regulation

The booming Irish economy has given Ireland’s people huge benefits. The increase in productivity and investment has put lots of money in Irish pockets, and, as opportunities in Ireland become more attractive, its best and brightest are staying home for …

Tennessee Agent Spoofs Online CE Companies With LearnNothing.com

“LearnNothing.com, CEScam.com, and CECertificateMill.com Create Partnership For Online Continuing Education Courses to Insurance Industry.” That was the bogus headline that made its way across the country Thursday as part of Tennessee P/C agent Bill Wilson’s mastermind spoof of online continuing …

Insurance Data Management Association Joins ACORD

ACORD and the Insurance Data Management Association have exchanged memberships according to ACORD President and CEO Gregory A. Maciag. This alignment of memberships furthers ACORD’s commitment to collaborate with other associations on standards issues, such as standards development, privacy, security …

Labor Day and the Livin’ is Easy for American Agents Alliance

The American Agents Alliance will be spending Labor Day Weekend in sunny San Diego this year, celebrating Conference & Expo 2000 at the Hyatt Regency San Diego. The conference takes place Aug. 30-Sept. 3, and the usual assortment of seminars, …