Operations News

JD Power’s Auto Insurance Study Goes National, Rates Customer Satisfaction

After testing the waters last year with its first annual California Auto Insurance Satisfaction Study, J.D. Power & Associates decided to take to the road and make this year’s survey national in scope. “Last year’s California study accomplished our objective,” …

IVANS Teams with Applied Systems, Microsoft

IVANS Inc. and Applied Systems Inc. have formed a joint venture for the purpose of a consolidated communication infrastructure for the insurance industry. The joint venture is designed to deliver a new industry communication infrastructure, offering communication and collaboration between …

XL To Consolidate Units, Exit Lines In Restructuring

Bermuda’s XL Capital Ltd. unveiled the second phase of its restructuring plan on Thursday, announcing a refocusing on more profitable underwriting lines and a consolidation of management functions, which will lead to a drop in gross premiums and some job …

Survey Reveals Stronger Agency System

Silicon Valley operatives like to gloat about a shrinking independent agency system. Today there are 42,000 independent agencies in the U.S., down from 46,000 in 1992. Nearly three out of 10 independent agencies have been involved in a merger or …

After the Gold Rush: Insurance Dot-Coms Shift increasingly Toward the Agent

In the “stake-your-claim” environment of Internet insurance, any attempt to define trends and categorize business models can be an exercise in frustration. However, in some ways the dot-com gold rush is slowing down and certain nuggets of truth are emerging …

Independent currents:Survey Says: Agency Systems are Stronger

Silicon Valley operatives like to gloat about a shrinking independent agency system. Today there are 42,000 independent agencies in the U.S., down from 46,000 in 1992. Nearly three out of 10 independent agencies have been involved in a merger or …

Independent currents Survey Says: Agency Systems are Stronger

Silicon Valley operatives like to gloat about a shrinking independent agency system. Today there are 42,000 independent agencies in the U.S., down from 46,000 in 1992. Nearly three out of 10 independent agencies have been involved in a merger or …

Travelers’ Web-based System Implemented

Almost 3,000 independent agents are signed up to use Travelers’ Issue Express Net, a web-based quote, rate and issuance system for small business insurance, a sure sign, the company said, that many agents are embracing the Internet. “The fact that …

Arthur Gallagher Sued for “Kickbacks”, Contingent Commissions

The Village of Orland Hills, Ill., sued Arthur J. Gallagher last week, charging that the broker took “kickbacks” and violated the Illinois Consumer Fraud and Deceptive Business Practices Act. The alleged “kickbacks” they refer to are contingent commissions that were …

Insurscape.com Launches Web-Based Workers’ Comp Underwriting Facility; Looking for Additional Agents

Insurscape.com(TM), a workers’ compensation underwriting program that provides total services via e-commerce, today launched a national web-based workers’ compensation service to select brokers. Insurescape.com provides online facilities to appointed brokers for submissions, underwriting, quotations and binding of more than 80 …