property claims satisfaction study News

Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims …

Satisfaction among home insurance claimants who file through agents is 50 points higher than it is for those who file claims directly. However, the percentage of customers filing through direct channels continues to increase. That is according to the J.D. …