Editor’s Note

Celebrity Value

Have you considered hiring a local celebrity to help promote your insurance organization? Would it be worth the cost and effort? Would it help consumers to remember your name? Some researchers think so but only if the celebrity is a …

Firing Fears

Injured workers who suffer from anxiety over fears of being fired exhibit poorer return-to-work outcomes than those that trust their employers not to fire them. Trust in the workplace is one of the more important predictors of workers’ comp outcomes, …

Look Beyond Salary

Many Americans who leave their jobs to improve their financial situation fail to consider their total compensation package when making the decision, according to a consumer survey. The survey by the National Association of Insurance Commissioners (NAIC) found that many …

A Quiet Revolution

Technology will not replace all agents and brokers but it will force agents, brokers and carriers to adjust how they handle consumers’ preferences. That’s according to the latest sigma study by Swiss Re, “Digital distribution in insurance: a quiet revolution.” …

‘Balance’ for Workers’ Comp

The workers’ compensation market is returning to a state of “balance.” That’s according to this year’s state of the industry address at NCCI’s annual symposium where analysts reported that the workers’ compensation combined ratio rang in at 101 in 2013, …

Unhappy Auto Customers

Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up paying more. While a poor experience with their insurer is the leading reason customers shop for, and ultimately switch to …

Infrastructure Cybersecurity

As the world increasingly becomes interconnected through technology and the internet the risks of cybersecurity and cyber terrorism have become increasingly real as well. Everything from aviation to manufacturing to national infrastructure is in some way connected to the internet. …

What Young Agents ‘Like’ Most

Insurance may not be at the top of the list for college graduates when it comes to career choices, but the young professionals that do take a stab at it have some good things to say. This special issue of …

Flood Waters

At press time, President Barack Obama was set to sign into law a bipartisan bill relieving homeowners living in flood-prone neighborhoods from big increases in their insurance bills. The legislation – H.R. 3370, the “Homeowner Flood Insurance Affordability Act of …

Eating establishments that serve alcohol as well as Put a Woman in Charge

The key to long-term survival for many businesses is having a woman in charge. That’s according to Cornell University researchers who say that businesses survive longer under female ownership “We find that female-owned businesses consistently out-survive male-owned businesses in many …

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