Editor’s Note

Small Business Satisfaction

No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers, according to the recently released J.D. Power 2016 …

Congratulations Top Agencies

This year marks the 12th annual publication of Insurance Journal‘s Top 100 Agencies special report. This year’s Top 100 welcomes nine newcomers: Cross Financial Corp. (Cross Insurance); Prime Risk Partners Inc.; Westwood Insurance Agency; Christensen Group; Premier Group Insurance Inc.; …

P/C Industry Heat

U.S. property/casualty insurers are feeling the heat of today’s competitive market and slow-growth economy. P/C insurers in the United States saw their net income after taxes fall to $13.3 billion in first-quarter 2016 from $18.1 billion in first-quarter 2015 – …

Economic Cost of Pandemics

A pandemic influenza outbreak in the United States could have economic costs nearly double the total amounts experts have previously calculated, depending on how the public, government and businesses respond to an epidemic, according to policy and risk experts in …

Tech to Detect Fraud

Fraudsters are more often caught by tip-offs and complaints, management review, accidentally, suspicious superiors and internal audits than by use of technology and data analytics. According to consulting firm KPMG, North American companies are not capitalizing on the use of …

Safety: Ridesharing Drivers vs. Average Drivers

Ridesharing drivers are safer drivers than the average American behind the wheel, according to research by Boston-based Aite Group. The researchers, using driving analytics data, conclude that average consumers are safer catching an Uber or a Lyft or entrusting their …

Furry Friends

Members of your family – specifically those with fur and a bark – are costing the industry mega dollars. Dog bites (and other dog-related injuries) now account for more than one-third of all homeowners liability claim dollars paid out. In …

Getting Away with Unethical Conduct

Take that coworker who wastes time. He mismanages resources. He’s been known to engage in activities that others in the office consider conflicts of interest. Yet, he seems to “do no wrong” in the eyes of the company. Why? Because …

NFL and Brain Injury

More than 40 percent of retired National Football League (NFL) players in a recent study had signs of traumatic brain injury, according to medical researchers from Florida. The findings were based on sensitive MRI scans – called diffusion tensor imaging …

What Young Agents Like & Don’t Like

This issue of Insurance Journal features exclusive results from the 2016 Young Agents Survey in which more than 500 young agents nationwide shared their views on the insurance industry and their experience as an agent. (See the full report). Overall, …

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