Editor’s Note

What Young Agents Want

This issue of Insurance Journal features exclusive results from the 2024 Young Agents Survey where young agents nationwide shared their views on the insurance industry and their experiences as agents. Optimism overall seems to be struggling among the young agents …

Homeowners Insurance Customers Are Not Happy

Did your homeowners insurance premium go up this year? Mine did. Of course I live just outside of Austin, Texas, where wildfire risk has risen significantly as the state battles ongoing severe drought. Even with a nearly 25% increase in …

Hard Market Adaptation

Agents and brokers are “going the extra mile” to prioritize client communication, retention, technology, and team morale as the hard market lingers on. According to a recent survey by Trusted Choice, the national consumer brand representing the members of the …

Wild West

Use of artificial intelligence (AI) is on the rise but most firms making use of the new technology do not provide appropriate guidance. That’s according to Gallagher’s 2023/24 State of the Sector report, which found that 71% of firms using …

Happy Employees

This issue reveals data and compensation insights gathered from Insurance Journal’s annual Agency Salary Survey. For the second year in a row in the survey’s 15-year history, salary averages reported were higher than ever before. While that trend may be …

Hard Market Prices Continue

While not news to independent agents, commercial lines renewal rates rose again in the fourth quarter of 2023 — another sign that the hard market is here to stay — at least through 2024. According to the Ivans Index, the …

Workplace Stress

Work-related stress and worker burnout is a critical topic in today’s talent market as nearly every insurance organization across the nation competes to fill open positions. But stress at work has reached epidemic proportions, according to the American Psychological Association, …

A Look Back

For Insurance Journal’s last print issue of 2023, we decided to travel back in time to review the most significant events in insurance history over the past 100 years. While we selected 100 moments that altered how the insurance industry …

Ransomware Attacks Rise Again

Ransomware attacks are up 95.41% globally in 2023 year over year, a trend showing no signs of slowing. The number of ransomware victims to date in 2023 (3,311) has already surpassed totals for the entirety of 2021 (3,048) or 2022 …

Underinsured Small Biz

Small business owners are optimistic about their future with 71% expecting revenue increases in 2024, according to Q3 2023 MetLife & U.S. Chamber of Commerce Small Business Index. The survey found that 42% of small businesses say they plan to …

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