Editor’s Note

The Agency Universe

Independent agencies are holding steady but continue to have concerns about emerging competition in personal lines, an aging workforce and lack of diversity in leadership. That’s according to a new study that found the number of independent insurance agencies has …

Flexible Work Options

Insurance agency managers may need to reassess the future of the five-day-a-week office after the pandemic is over as nearly two-thirds of agency employees would like a mix of at-home and office going forward. That’s according to a report, Insurance …

Retaliation Ranks Tops in 2020 Workplace Discrimination Complaints

More than half of all workplace discrimination complaints filed with the U.S. involve retaliation, according to figures from the Equal Employment Opportunity Commission (EEOC). Retaliation was the most frequently cited claim in charges filed with the agency — accounting for …

P/C Insurers’ Net Income for 9 Months Fell 27% on Impact of Catastrophes

In the first nine months of 2020, net income for the U.S. property/casualty insurance industry dropped 27.5% to $35.1 billion and net underwriting gains declined to $0.3 billion, from $5.4 billion a year earlier as the industry dealt with the …

Consumers and Insurers’ Use of Personal Data

If it means reduced premiums, consumers are willing to share their personal information with insurers but they question whether insurers can protect their data. The number of consumers willing to share significant data on their health and lifestyle habits with …

What’s Real, What’s Not?

There are old and new forms of deception that trick targets into believing that an interaction is something that it is not. Today, these interactions are increasingly in cyberspace as technology takes social engineering and mimicking techniques to new levels …

Insurance Company M&As to Continue in 2021

Insurance mergers and acquisitions (M&A) rebounded from COVID-19 challenges in the second half of 2020. The trend should continue well into 2021 as companies unload non-core assets and purse cost-effective advancements in technology, PwC said in a new report. The …

Sandwich Generation

The demographics of the Sandwich Generation – those who care for both their children and aging parents – as well the financial responsibilities they face as a result of COVID-19– are changing. The Sandwich Generation has become increasingly younger, more …

Battle with Direct Writers

Independent insurance agents and their carrier partners face strong headwinds in their efforts to maintain their dominance among distribution channels due to increased competition and evolving consumer expectations, according to new research. According to the J.D. Power 2020 U.S. Independent …

Sexual Harassment in the Workplace

More than seven in 10 people who experienced workplace sex harassment faced some form of retaliation — including termination, being sued for defamation and denial of promotions, according to a recent report. More than half of the workers (56%) who …

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