Editor’s Note

Top 10 Market Conduct Actions

Untimely claims handling and failure to provide required compliant claims, underwriting, and policyholder service disclosures are the U.S. insurance industry’s top compliance shortcomings. That’s according to a review by Wolters Kluwer of U.S. insurers’ market conduct actions published by state …

#MeToo One Year Later

It’s been one year since news broke about Harvey Weinstein, sparking the #MeToo movement. Since that time, one-third of executives have altered their actions to avoid behaviors that could be perceived as sexual harassment, according to new data from the …

Being Nice to Employees Pays Off

Congratulations to this year’s Best Agencies to Work For! But what makes an employer a good place to work? Competitive salaries, employee benefits, training and education, resources, and other employee perks help. So does being nice to employees. New research …

Harassment in the Workplace

More than one-third (35 percent) of employees in the U.S. feel they’ve experienced workplace harassment, and half of them believe it was due to their gender. That’s according to a study released by specialty insurer Hiscox, which also found that …

Emerging Opportunities

Sometimes emerging risks are hiding in plain sight. As was the case for the man who was seriously injured when he fell through the floor in a museum in Portugal. The exhibit was designed to look like a hole in …

Auto Accidents and Workers’ Comp

Although there has been an overall decline in workers’ compensation claims, the frequency of claims for motor vehicle accidents has increased in recent years, reports the National Council on Compensation Insurance (NCCI) in a new report. Auto accidents can be …

Congratulations Top Agencies

This year marks the 14th annual publication of Insurance Journal’s Top 100 Agencies special report. This year’s Top 100 welcomes 12 newcomers and returning agencies: EPIC Insurance Brokers & Consultants; UniVista Insurance; Towne Insurance; Alera Group; TRICOR Inc.; Atlas Insurance …

Vacation Benefits Short-Lived for Many Stressed Employees

Taking time off helps workers recover from stress and experience positive effects that improve their well-being and job performance, but for many working adults, the benefits of time away vanish nearly immediately. Nearly a quarter of working adults (24 percent) …

Disconnecting Consumers

Is the insurance industry meeting customers’ expectations when it comes to connectivity? One new survey says maybe not. According to a survey by MuleSoft, a provider of technology for application networks, customer loyalty is at risk for organizations unable to …

24/7 Tech: Not Normal or Healthy

In an “always on” society – where we constantly carry mini-computers in our pockets that are capable of solving nearly any problem or desire with a tap, pinch or click – we can’t seem to escape the ever-increasing role that …

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