A little over a month after it first began doing business in Connecticut, Boston-based Plymouth Rock Assurance Corporation has started downloading policy information to its independent agencies in the state.
Cleared to start selling auto insurance in Connecticut earlier this year, Plymouth Rock is currently writing business with 18 agencies statewide. The “Download” it’s providing them is an “automated transfer of updated policy information from an insurance company’s computer system to an agency management system.”
“Agents and CSRs must have up-to-date customer information at their fingertips to provide great service efficiently. That’s why we pushed so hard to get download going in Connecticut,” stated Mark Sweeney, the company’s VP- marketing. .
Plymouth Rock also announced that it “gives Connecticut agencies access to its secure Web site so they can look up customer claims, policy and billing information online.”
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