Martha Lester-Mittenzwei recently joined the Independent Insurance Agents of Wisconsin (IIAW) as its new director of Education and Membership.
Mittenzwei began her insurance career in the agency ranks, working her way from acustomer service position to overseeing the entire property and casualty sales department for an agency. Most recently, Mittenzwei spent 16 years operating TIL, Insurance Staffing Co. As owner and president of TIL, her primary concern was filling the staffing needs of insurance industry entities.
Mittenzwei also taught prelicensing insurance for the association, as well as continuing education courses for a Madison area technical college. She spent five years as the member human resources consultant for the IIAW, writing articles on employment issues for the Wisconsin Independent Agent and answering member questions on the free, first-call personnel consulting service.
Mittenzwei is also a frequent speaker on human resource, insurance and customer service issues. As a licensed agent, she is familiar with the issues facing IIA of Wisconsin members today.