Citizens and Hanover Insurance Unveil Agency Portal

September 9, 2004

The Citizens and Hanover Insurance Companies have launched The Agency Place, a new, web-based agency portal that provides its network of independent agents with centralized access to all of the information and tools they need to conduct business in the most
efficient and simplest manner possible. The Agency Place is available 24 hours a day, seven days a week, making it easier for agents to conduct business on their own schedules.

“We’re very pleased to offer this powerful new resource to our agency
partners,” Marita Zuraitis, president of the property and casualty
companies of Allmerica Financial Corporation, the parent company
to both Citizens and Hanover, said. “The portal enables agents to accomplish their work more quickly and efficiently, on their own terms, and at times that are convenient for them. It also simplifies their daily interactions with the company by consolidating several resources into one easy-to-access and easy-to-use interface, helping them to increase productivity, and ultimately profitability.”

The Agency Place not only provides quicker access to information and
faster transaction processing, it also provides agents with easy access to detailed billing, claims, customer and policy information. Agents also have access to an extensive library of online documents, forms, manuals and other informational resources that they need to do business with Citizens and Hanover.

The portal, currently in the initial rollout stage, is available to all
independent agents representing Citizens and Hanover. Customer service representatives, producers and agency principals who have begun using the new system have been impressed.

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Latest Comments

  • September 30, 2004 at 12:45 pm
    former customer says:
    Hanover Insurance (part of Allmerica Financial) does not pay claims.. If you fight them, they will drain you financially thru the court system. They even have a staff of lawye... read more
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