These are not new jobs. These are transplant jobs from brokers and companies to third party administrators. The result will be same number of people employed, but lower salaries. Unfortunate.
I agree these are not new jobs, maybe jobs with new people as the age of the adjusters climbs and more retire, but we are bare boned now and i don’t see that changing.
As an active insurance agent I frequently look for jobs in claims adjusting as this interests me, but I seldom find openings available in my area. Seems that large population cities see the increases in business needs or job openings yet modest sized cities 700,000 people or less bear the burden of outsourcing.
Agent – the grass isn’t always greener. I used to work in claims — felt I was helping client’s going thru a tough time. I enjoyed the challange and fight of finding ways for the companies to pay, but the thrill doesn’t last long. It could have been my imagination, but I sometimes felt agency owners didn’t like how getting those claims paid might be affecting their contingency checks.
I generally feel being on the income generating side of any business is a safer place to be. I realized I could use the contract knowledge just as easily to design insurance programs. Generate income and be client facing… it’s a rewarding place to be. And I still get to make sure those claims are handled properly.
Remember when you’re really good — you’ll find all kinds of (legal) ways to get those claims paid, but no matter what most companies say about claims service….they don’t want too much money being paid out. Inexperienced or undertrained staff isn’t an accident.
I. Ochoa “Inexperienced or undertrained staff isn’t an accident”
Man you hit the nail on the head! They love new know nothing adjusters, because a newbee will 95% of the time under pay a claim. The insurance Co. save big money that wayand now I am seeing the Big Guys cut pay because they know the real adjusters will walk and they will have the newbees running claims saving them money.
IA Aduster, I see it too often. Experienced adjustors know the forms, laws, and what is right, they know to look for an appropriate way to pay. Bascially, they know how to do the job. Inexperienced adjustors just look for a way not to pay. I’ve filed complaints on behalf of clients with various departments of insurance. Once the DOI gets involved, suddenly it was just a miscommunication, an error and the check is in the mail.
I’ve had inappropriatley denied claims that had to go all the way to “home office” before someone with a brain could understand their own contract and determine it was covered.
Also a problem is hiring adjustor’s who are not familier with a particular state’s insurance laws. I had one CAT adjustor try to take depreciation on a roof repair, (not allowed in IL unless policy was endorsed specifcally for this reason and client needs to accept.) when I called him on that, he tried to to hold off payment until it was repaired — also not allowed on loss under $2500. Another tried to tell the client her child’s car seat was peronal property and had to be filed on her home policy. I’ve been doing this 30+ years so the list is pretty long. They’re an embarrasment to our industry. I bet 90-95% of newer adjustors don’t keep a copy of the code anywhere near their desk. To help companies avoid embarrasment, I instruct them to contact me first with denials or limitations — that way I can let them know if I see an error in their decision. It helps, but it shouldn’t be necessary. Not be be outdone, some brokers take the company’s word on an “uncovered” claim as the only word on the claim. Read the contract…IA sounds like you’re real deal–hope you’re around a long time.
These are not new jobs. These are transplant jobs from brokers and companies to third party administrators. The result will be same number of people employed, but lower salaries. Unfortunate.
Agree in theory. This would be a good thesis for an investigative, industry journalist. Anyone listening?
I agree these are not new jobs, maybe jobs with new people as the age of the adjusters climbs and more retire, but we are bare boned now and i don’t see that changing.
As an active insurance agent I frequently look for jobs in claims adjusting as this interests me, but I seldom find openings available in my area. Seems that large population cities see the increases in business needs or job openings yet modest sized cities 700,000 people or less bear the burden of outsourcing.
Agent – the grass isn’t always greener. I used to work in claims — felt I was helping client’s going thru a tough time. I enjoyed the challange and fight of finding ways for the companies to pay, but the thrill doesn’t last long. It could have been my imagination, but I sometimes felt agency owners didn’t like how getting those claims paid might be affecting their contingency checks.
I generally feel being on the income generating side of any business is a safer place to be. I realized I could use the contract knowledge just as easily to design insurance programs. Generate income and be client facing… it’s a rewarding place to be. And I still get to make sure those claims are handled properly.
Remember when you’re really good — you’ll find all kinds of (legal) ways to get those claims paid, but no matter what most companies say about claims service….they don’t want too much money being paid out. Inexperienced or undertrained staff isn’t an accident.
I. Ochoa “Inexperienced or undertrained staff isn’t an accident”
Man you hit the nail on the head! They love new know nothing adjusters, because a newbee will 95% of the time under pay a claim. The insurance Co. save big money that wayand now I am seeing the Big Guys cut pay because they know the real adjusters will walk and they will have the newbees running claims saving them money.
IA Aduster, I see it too often. Experienced adjustors know the forms, laws, and what is right, they know to look for an appropriate way to pay. Bascially, they know how to do the job. Inexperienced adjustors just look for a way not to pay. I’ve filed complaints on behalf of clients with various departments of insurance. Once the DOI gets involved, suddenly it was just a miscommunication, an error and the check is in the mail.
I’ve had inappropriatley denied claims that had to go all the way to “home office” before someone with a brain could understand their own contract and determine it was covered.
Also a problem is hiring adjustor’s who are not familier with a particular state’s insurance laws. I had one CAT adjustor try to take depreciation on a roof repair, (not allowed in IL unless policy was endorsed specifcally for this reason and client needs to accept.) when I called him on that, he tried to to hold off payment until it was repaired — also not allowed on loss under $2500. Another tried to tell the client her child’s car seat was peronal property and had to be filed on her home policy. I’ve been doing this 30+ years so the list is pretty long. They’re an embarrasment to our industry. I bet 90-95% of newer adjustors don’t keep a copy of the code anywhere near their desk. To help companies avoid embarrasment, I instruct them to contact me first with denials or limitations — that way I can let them know if I see an error in their decision. It helps, but it shouldn’t be necessary. Not be be outdone, some brokers take the company’s word on an “uncovered” claim as the only word on the claim. Read the contract…IA sounds like you’re real deal–hope you’re around a long time.