4 CAA Members Make ‘Best Practices’ List

Texas-based Combined Agents of America LLC (CAA) announced four of its member agencies, Bigham-Kliewer-Chapman-Watts, Bryan Insurance, Pierson & Fendley and Weatherby-Eisenrich, have retained their status as “Best Practices” agencies for 2008-09.

As a part of this elite group of independent insurance agencies around the United States, they will continue to participate in the Independent Insurance Agents and Brokers of America (IIABA) “Best Practices” Study Group. Additionally, Bigham-Kliewer-Chapman-Watts Insurance Agency was awarded as the “Best Practices Top Performer” in the revenue category of $2.5 to $5 million.

These CAA member agencies originally qualified in 2007 for this status by ranking among the 25-35 top-performing agencies in one of six revenue categories in the annual Best Practices Study conducted by IIABA and Reagan Consulting of Atlanta, Ga.

To retain the Best Practices Agency status this year, these four CAA member agencies had to submit year-end results for review to re-qualify as one of the top performers in their revenue category.

“The criteria for becoming a Best Practices Agency is very demanding and the competition is fierce, so to achieve this standing is a strong testament to these agents and brokers,” says Shirley Lukens, AAI, a Reagan Consulting partner and leader of the initiative.

Begun in 1993, this annual study of leading independent insurance agencies documents the business practices of these “best” agencies and urges others to adopt similar practices. Each agency must qualify based on outstanding customer services, growth, stability and financial management.

Source: Combined Agents of America LLC, www.combinedagents.com

Topics Agencies