The Louisiana Department of Insurance helped policyholders recover an additional $6.4 million in disputes with insurers in 2012.
Insurance Commissioner Jim Donelon told The Advocate that insurers made the additional payments after consumers complained to the Insurance Department about the original claims payments. The department worked with both sides to resolve the disputes.
Donelon said the department received 4,927 consumer inquiries and more than 3,074 consumer complaints in 2012. Inquiries involve consumers asking for information.
Donelon said the majority of both inquiries and complaints involved property and casualty insurance.