Though insurers do a good job attracting new customers shopping for policies via their digital channels, they fall short when it comes to servicing existing customers, a new industry report shows. Overall satisfaction with the P&C shopping experience is up …
In the digital age, service center operations, including call centers and help desks, are increasingly important to organizations for interacting with their customers. Companies are looking for ways to manage service centers more efficiently — including routing calls to appropriate …
This post is part of a series sponsored by The Hanover Insurance Group. The excess and surplus market is growing rapidly. Business is being driven from the admitted market due to actions taken in response to significant weather events, rising …
There’s something wrong with the insurance buying process. That’s not really accurate. There’s a lot wrong with the insurance buying process. Specifically, the process of getting personal auto insurance is broken. I’ve been helping a friend with their insurance buying. …
Technology does a lot but it can’t do everything. Sometimes insurance agents and other business people forget that. They become so dependent on email and social media that they lose sight of what people really need from them. Yes, clients …
I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll be ok. Here’s the link to my thoughts about assignments of benefits. You don’t even have to leave this page …
The Oklahoma Workers’ Compensation Commission (WCC) has replaced its automated answering service with a live operator during normal hours of operations. Announcing the switch, Commissioner Mark Liotta stated he finds “it extremely frustrating to call my government and be met …
When Hurricane Andrew made landfall in August 1992, I was a young soldier. To be honest, I was much more interested in my young Army career than a hurricane. When Hurricane Katrina made landfall in August 2005, I had just …
Allstate Insurance Co. plans to more than double its North Carolina workforce by expanding in the Charlotte area, creating 2,250 new jobs by 2020. On Wednesday, Gov. Roy Cooper and leaders of the nation’s largest publicly-traded personal insurance company announced …
San Diego, CA, July 7 2015 – Effective June 1, American Claims Management (ACM) took over the third party administration of all Georgia and California personal auto claims for National Unity Insurance Company. The contract involves roughly 1,200 existing claims …
