Latest Customer Experience Headlines

Fireman’s Fund to Open National Service Center in Dallas

Jun 22 2006 // Fireman’s Fund Insurance Company announced plans to open a new national service center in Dallas, Texas, to provide a more efficient and standardized approach to its overall customer service capabilities. The new...

“Well Heeled” consumers rank USAA, Chubb, American Family

Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...

“Well Heeled” consumers rank USAA, Chubb, American Family

Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...

Technology can help agents boost sales and more

May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

Technology can help agents boost sales and more

May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

High Net Worth Consumers Rank USAA, Chubb, and American Family Top Three P/C Insurers

May 19 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, an independent...

Technology

Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

Technology

Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck. As most agency principals know, it is important to take a strategic...

Citizens Claims Dramatic Customer Service Improvements

Feb 21 2006 // More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane...

Dec 4 2005 // The National Alliance for Insurance Education & Research, Austin, Texas, has announced that two outstanding customer service representatives have received its National Outstanding CSR of the Year Award for 2005:...

New National Alliance Study Profiles Agency CSRs

Nov 23 2005 // The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An In-Depth Look at Customer Service Professionals. First published in 1990, the study provides...

The Truth About Ethics in Business

Nov 20 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just a good thing to have-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we are...

Ethical Business Practices Essential to Success in Today’s Marketplace

Nov 7 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

Ethical Business Practices Essential to Success in Today’s Marketplace

Nov 6 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...

BPG: Industry Can Reduce Costs by as Much as 30% in Implementing Business Process Automation Technology

Nov 2 2005 // BearingPoint Inc., a global management and technology consulting firm, announced the results of a global research study showing that insurance companies that implement key automation technology can reduce costs by as much...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 17 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...

Ethical business practices essential to success in today’s marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace. When I look at where...

People

Oct 3 2005 // RISC Inc. in Dallas, announced the appointment of Pat Mulady, to the position of vice president in the Brokerage Department. Mulady’s focus will primarily be tough casualty risks. Mulady joins RISC with over 12 years...

Ethical Business Practices Essential to Success in Today’s Marketplace

Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace. When I look at where we...