Latest Customer Experience Headlines

Meeting the Needs of Customers by Providing Superior Customer Service

Oct 3 2005 // During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with...

Sep 19 2005 // Saylor & Hill has announced that three senior associates of the firm have been promoted to principal. Tim Sweeney, Kevin Mirsky and Chris Williams, each of whom has worked for the firm for more than a decade, will...

National Alliance Picks Two Outstanding CSRs for 2005

Sep 15 2005 // Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has been selected each year to receive the high-profile honor sponsored by The National...

Sep 5 2005 // Barbara Zimmerman has joined IBA West as membership benefits vice president. She will be responsible for the research, development and management of IBA West Service Corporation programs and management of Membership...

Education Essential

Jul 18 2005 // Frequent CE Classes Keep Agents Informed Efforts to provide first-quality education at its annual convention, insurance day programs and at regular errors and omissions education programs puts the Professional Independent...

National Alliance Names Outstanding CSRs; Awards CIC, CISR Scholarships

Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang–handing out a basketful of honors and awards. In late June the insurance and...

National Alliance Names Outstanding CSRs; Awards CIC, CISR Scholarships

Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang-handing out a basketful of honors and awards. In late June the insurance and risk...

National Alliance Announces 2005 Outstanding CSR of the Year Award Winners

Jun 30 2005 // The National Alliance for Insurance Education & Research has announced the selection of the state winners of the 2005 National Outstanding CSR of the Year Award. This honor originated in 1991 to recognize the...

Keynote: Auto Insurance Web Sites Main Consumer Source for Quotes

May 24 2005 // New competitive intelligence from Keynote Systems, The Internet Performance Authority, reported that the Web is the primary resource for auto insurance consumers with 87 percent visiting sites with the intention of...

Citizens Making Improvements; Advises, Prepare Now for Hurricanes

May 24 2005 // With the start of hurricane season, June 1, just days away, Citizens Property Insurance Corporation is advising policyholders to make preparations now, before a possible storm. The state’s insurer of last resort is...

Crawford & Company U.S. Quality Award Program Honors Employee Performance

Mar 23 2005 // Crawford & Company, of Atlanta has announced its 2004 winners of its U.S. Quality Award Program. The program recognizes Crawford employees and branches for consistent outstanding performance in producing a quality...

Targeting Generations X and Y: How to Attract and Retain Young Customers

Mar 7 2005 // Are you a baby boomer? Or do you consider yourself a Gen Xer? Or are you a part of the youngest generation, Generation Y? No matter what your age, as an agent or broker, a sure way to grow your book of business is to...

Targeting Generations X and Y: How to Attract and Retain Young Customers

Feb 21 2005 // Are you a baby boomer? Or do you consider yourself a Gen X’er? Or are you a part of the youngest generation, Generation Y? No matter what your age, as an agent or broker, a sure way to grow your book of business is...

Citizens Property Reduces Fla. Complaints, Improves Customer Service

Jan 5 2005 // Citizens Property Insurance Corporation has closed more than 81 percent of outstanding residential claims and taken strides to reduce consumer complaints, Citizens officials announced today. The improvements come in...

13-member Fla. Citizens Task Force Discusses Funding, Customer Service

Dec 9 2004 // The first meeting of the Task Force on Policyholder Services and Relations to Citizens Property Insurance Corp. took place yesterday in Tallahassee. Participants have initially set up operating procedures and discussed how...

Nazario to Administer American Hobbyist’s Florida Office

Dec 8 2004 // Mady Nazario has been promoted from underwriter to office administrator of American Hobbyist Insurance Inc.’s national office in Stuart, Fla. The firm is a national provider of collector-vehicle insurance. The...

Going Paperless — Is it for the Independent Agency’

Oct 11 2004 // Many independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize imaging and content management technology. For these...

Going Paperless – Is it for the Independent Agency’

Sep 20 2004 // All Agencies Can Benefit from a Paperless Environment Many independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize...

The Council Endorses NexsureTM as the Preferred Agency Management System

Aug 10 2004 // In a continuing effort to provide member companies with the best available resources for managing an insurance brokerage in today’s highly competitive marketplace, The Council of Insurance Agents & Brokers (The...

North Carolina Farm Bureau Insurance Group Selects SEEC’s CSA

Aug 3 2004 // SEEC Inc., a provider of legacy modernization solutions for insurance, financial services and manufacturing, and Enterprise Web provider Plumtree Software announced that North Carolina Farm Bureau Insurance Group (NCFB)...