Discussing Claims with Insureds. A common and often key personality trait of CSRs and producers is that they are people pleasers, especially relative to customers. When it comes to claims, being a people pleaser can get agencies into trouble. In …
Unexpected Staffing Issues do cause E&O claims. Staffing is not usually the title of a PowerPoint slide in an E&O class but staffing is at the heart of many E&O claims. The simplest way in which staffing causes E&O claims …
I have had considerable experience working with agency owners who were divorcing someone: a spouse, family member, business partner or sometimes a combination of all at the same time. These are always tough times for everyone. When emotions are running …
Staff Licensing. Staff licensing may seem like such an obvious topic that it does not deserve even to be discussed in a blog. However, many facets exist to staff licensing that can and do create E&O exposures, and even possibly …
Certificates of Insurance, Part 2.Last week’s blog covered the reason certificates cause so many E&O mistakes due to processing errors. This week’s blog covers the second reason certificates of insurance create so many E&O errors. That reason is agencies are …
Certificates of Insurance. Certificates are probably the most frustrating aspect of processing commercial insurance today. A blog is not the place to detail the entire universe of certificate E&O exposures and thankfully, Bill Wilson has written a great manual available …
Editor’s Note: This article originally appeared in Insurance Journal’s Satire Issue, August 20, 2012. The content in this issue is not real and is not to be taken seriously. It’s supposed to be humorous. Seriously. Attorneys have been suffering a …
I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last but certainly not least, customers getting the coverage they truly need. …
I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last but certainly not least, customers getting the coverage they truly need. …
Voice mail disclaimers. Most agencies today have standard voice mail disclaimers that state something to the effect of, “No coverage can be bound or obtained by leaving a voice mail.” I support this disclaimer. However, two E&O exposures are created …
