Know Your Binders. Improperly written binders are one of the most significant exposures agencies have to being sued by their...
Articles by Chris Burand
Is Your Agency Still Accepting Cash Payments? Relatively few agencies today, at least relative to ten years ago, are accepting...
Have You Updated Your Procedures to Cover Handheld Devices? Without question, handheld devices, whether they be simple phones, pda’s, or...
Very often in agencies I see, parents and their child/children make a spoken, but not formal, agreement for the child/children...
Below are four agency E&O tips, taken from Chris Burand’s E&O Blog found exclusively on InsuranceJournal.com. Divorce In personal lines,...
Review Your E&O Carrier’s Requirements for Carrier Writing Standards. There’s a myth going around that if an agency writes with...
Proper Authorization. I recently saw a situation where, in a divorce, one spouse deleted the prized vehicle of the soon...
I have spoken at more than 200 insurance industry events. I have met with thousands of agency owners, producers and...
Binding Summaries. A significant risk unrecognized by most producers and CSRs is the risk of being sued by the agency’s...
Discussing Claims with Insureds. A common and often key personality trait of CSRs and producers is that they are people...