Articles by Denise Johnson

Denise Johnson is editor of claimsjournal.com.

Auto Insurers Keep Eye on Cross-Border Claims with Canada

Staged automobile accidents in Canada’s most populated province of Ontario pose a unique problem for American auto insurers that must deal with Ontario’s stringent no-fault benefits. Some U.S.-based adjusters may be unfamiliar with the Canadian insurance system and not understand …

How to Optimize the Value of Inspections

Insurance carriers spend approximately $190 million a year on inspection programs, yet 75 percent of inspections done today offer no immediate value to loss experience or a carrier’s bottom line, according to a claims firm. The problem with inspection efficacy …

Cheaper Isn’t Better in Property Loss Cost Containment

How carriers and adjusters respond to property losses can reduce the impact of the claims as well as the costs, according to Lynne Jurek Shannon and Doris T. Bobadilla, defense attorneys with the Galloway, Johnson, Tompkins, Burr & Smith law …

Cross Border Claims Frustrate Auto Carriers

Staged automobile accidents in Canada’s most populated province of Ontario pose a unique problem for American auto insurers that must deal with Ontario’s stringent no-fault benefits. Some U.S.-based adjusters may be unfamiliar with the Canadian insurance system and not understand …

New Tools for Fire Investigators

An arson investigation that led to a possible wrongful conviction and subsequent execution in Texas highlights the important role science and technology play in fire investigations. Cameron Willingham was convicted and executed of setting a house fire that killed three …

Methodology and Experience Important in Evaluating Fine Art & Collectible Claims

Adjusting claims involving damage to fine art and collectibles may seem like a daunting task. Not so, says Heather Becker, CEO of The Conservation Center in Chicago, Ill. Adjusters can use a decision methodology to make the best possible, most …

Florida ‘Fraud Dog’ Bringing Insurance Cases to TV

Insurance fraud is so big it could be getting its own reality television show. The show, called the “Fraud Dog,” is in pilot production, and will star Linda Webb, a former AIG insurance claim executive and white collar crime detective …

Contractors Acting As Public Insurance Adjusters Irk States

Public adjusting activity is not welcome or licensed in all states and even in some where it is, the practice is coming under close scrutiny. In particular, states are cracking down on roofing and other contractors who pass themselves off …

Methodology and Experience Important in Evaluating Fine Art & Collectible Claims

Adjusting claims involving damage to fine art and collectibles may seem like a daunting task. Not so, says Heather Becker, CEO of The Conservation Center in Chicago, Ill. Adjusters can use a decision methodology to make the best possible, most …

Calif. Court Rules on Benefit from Negotiated Rate Differential

California’s highest court has ruled that accident plaintiffs may only recover economic damages equal to the amount paid by their insurer and not the higher amount billed. The opinion stated that “the negotiated rate differential is not a benefit provided …