Articles by Denise Johnson

Denise Johnson is editor of claimsjournal.com.

Court: Insurer Off the Hook for $500K Settlement to Florida Spa Guest

A federal appeals court ruled that Evanston Insurance Co. doesn’t owe a $500,000 settlement that a Florida spa owner agreed to pay to a woman who suffered a stroke during a massage. The decision, issued in an unpublished opinion, affirms …

The Dangerous Art of Selfies: Why Museums Should Take Note

Museum visitors snapping selfies are driving a spike in accidents that are putting exhibits at risk, according to Linda Sandell, senior vice president and chief underwriting officer with Huntington T. Block, a fine art insurance broker based in Washington D.C. …

Court: Insurer Off the Hook for $500K Settlement to Florida Spa Guest

A federal appeals court ruled that Evanston Insurance Co. doesn’t owe a $500,000 settlement that a Florida spa owner agreed to pay to a woman who suffered a stroke during a massage. The decision, issued last month in an unpublished …

How and Why More Insurers Are Turning to Bots

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to …

Texas High Court Writes Rules for Breach of Contract, Bad Faith Suits Against Insurers

In an effort to clear up confusion resulting from past decisions, the Texas Supreme Court developed five rules that “address the relationship between contract claims under an insurance policy and tort claims under the Insurance Code.” The clarification was part …

How New Technology Is Improving Workers’ Comp

New technologies are improving workers’ compensation programs in everything including communications and training, healthcare delivery, and claims, according to experts. Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence, says there are several areas of workers’ compensation …

Risk Management: Employers Benefit from Mitigating Workplace Violence

Each year, close to 2 million workers are victims of workplace violence in the United States, according to the Occupational Safety and Health Administration (OSHA). The federal agency defines workplace violence as any act or threat of physical violence, harassment, …

7 Questions to Ask Cyber Insurance Prospects

An increase in spearfishing and ransomware, coupled with weakened data security due to more connected and mobile devices, means businesses, insurers and their agents need to understand and protect against these threats, according to experts at a recent American Bar …

Helping Small Insurers Sell Cyber Coverage to Small Businesses

With the global cyber insurance market expected to reach $14 billion by 2022, according to Allied Market Research, it’s no wonder more insurers are looking to offer cyber coverage. But small insurers have been sidelined in this market due to …

How Technology Is Changing Workers’ Compensation

New technologies are improving workers’ compensation programs in everything from communications and training to health care delivery and claims, according to experts. Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence, speaking during a recent Marsh broadcast, …