Articles by Jahna Jacobson

Jahna Jacobson is an Assistant Editor for Insurance Journal Magazine.

For Small Commercial Businesses, Insurance Satisfaction Is a Matter of Trust

Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider. J.D. Power’s 2024 U.S. Small Commercial Insurance Study found that among small businesses with the most trust in their insurers, …

You Need Diversity to Grow: Ako Founder Nnaji Talks Success Strategies

The future is diverse and community is key. That’s the message from Ngozi Nnaji, founder and managing partner of Ako Insurance Consultants. She started the agency in response to the growing need for the insurance industry to increase the representation …

Inflation, the Economy and Workers’ Comp: A Positive Outlook

Inflation is cooling, employment growth is normalizing and the workers’ compensation outlook is good, according to a national economist specializing in workers’ compensation. The economy and the property/casualty insurance industry are inextricably linked together, said Stephen Cooper, executive director and …

NCCI Identifies ‘Big 3′ Workers’ Comp Issues to Watch

Employers will face three major workplace safety challenges in the coming years, but all can be mitigated through evolving safety solutions, workers’ compensation professionals say. The report, Challenges for Today’s Worker–The Big Three: Physical Space, Mental Health and Environmental Impact, …

As Rates Rise, Majority of Homeowners Say Insurance Industry Is in Crisis: Survey

Homeowners are cutting back on dining out, travel, groceries and even medication to afford their soaring property insurance premiums. One in 10 are considering relocating to an area with lower premiums. Within the last five years, homeowners’ insurance premiums have …

New Drivers and Electric-Vehicle Tech Bring New Risks to Auto Insurance Market

High claim severities, persistent risky driving behavior, electric vehicles and shop-and-swap consumers are challenging auto insurers to stay profitable. The challenges will continue through the end of the year and beyond, according to the 2024 U.S Auto Insurance Trends Report …

Industry Drill Down: NCCI Sees Declines in Construction Claim Frequency

The construction sector accounts for the largest premium share when it comes to workers’ compensation premium in National Council on Compensation Insurance (NCCI) states but improved safety measures and employee tenure throughout the sector has led to decreasing frequency, declining …

Survey: Mid-Market Leaders Peg Cyber, Economy and Regulation as Top Concerns

Business leaders place cybersecurity, the economy, regulatory challenges and global instability among their top concerns for the coming year, fueled by factors such as AI, climate change, nuclear verdicts and political unrest. That’s according to the annual Marsh McLennan Agency …

Survey: Mid-Market Leaders Peg Cyber, Economy and Regulation as Top Concerns

Business leaders place cybersecurity, the economy, regulatory challenges and global instability among their top concerns for the coming year, fueled by factors such as AI, climate change, nuclear verdicts and political unrest. The annual Marsh McLennan Agency Business Insurance Trends …

30% of Business Leaders Say Global Political Risk Is Their Biggest Threat

Sixty-five percent of North American business leaders fear this election year will impact their ability to trade internationally, with 32% of leaders in the United States saying political risk is their number one threat. In January, Beazley surveyed over 3,500 …