Articles by Mary Newgard

Newgard is partner and senior search consultant for Capstone Search Group, a national recruiting firm dedicated to the insurance industry. For questions and comments, email: asktherecruiter@csgrecruiting.com.

Why Recruiter Retention Is a Problem for Insurance Agencies

I see a lot of turnovers in human resource (HR) departments at insurance agencies. It seems like most internal recruiters don’t last longer than two years, and the majority leave for a job outside the insurance industry. What pushes people …

A Great Pitch Recruits Insurance Producers in a Competitive Job Market

When The Great Recession’s impact was felt by insurance agencies in 2008, I was only 18 months into my recruiting career with Capstone. I remember agencies going from a high volume of claims, loss control and account management hiring projects …

A Checklist to Successfully Hire Remote Account Managers

Buffer has been studying remote workers for several years. Their 2022 State of Remote Work report surveyed over 2,000 people in 16 countries with three-quarters at firms with less than 500 employees. Consistent with their 2021 findings, the most recent …

Women Insurance Pros on Balance, Community and the Future

For March’s column I wanted to celebrate Women’s History Month, but beyond that I didn’t know what the message would be. Thankfully, I know amazing women. Their answers to “What’s happening for women in the insurance industry?” revealed consistent themes …

Answers Inexperienced Job Seekers Want About Insurance Careers

February, aka Insurance Careers Month, makes me nostalgic. I ask myself, “Had I known then what I know now about insurance would it have changed the trajectory of my career?” The fact is I stumbled into the business a year …

5 Tips to Kickstart 2023 Recruiting

Teamwork is everything when it comes to bringing in the best candidates. This might not sound revolutionary, but it is critical in today’s tough talent market. Knowing this, I’ve asked my partners to share some advice to kickstart your recruiting …

Insurance Agencies Share Recruiting Lessons From 2022

December is the perfect time to reflect on lessons learned over the last 12 months, and how to apply them in the new year. Hiring and recruiting is universal. We can learn a lot from one another. For this column, …

9 Talent Acquisition Goals for Insurance Organizations in 2023

Sourcing is the number one problem most insurance organizations tell me they have with recruiting. While finding candidates is important, that’s like saying your company’s revenue will grow if you get more prospective clients. We all know there’s a lot …

Is Our Company at a Recruiting Disadvantage?

The talent war is volatile. In response, you may have noticed how many “first time” situations in 2022 you went through to hire someone. The first time hiring 100% remote. The first time paying an account manager a signing bonus. …

Tools Every Insurance Agency Needs to Recruit Account Managers

Do you have trouble finding client service candidates? You are not alone if the answer is an exuberant “YES”! From what I’ve seen over the past two years, insurance agencies spend at least 75% of their recruiting time trying to …