Customer Experience News
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Insurance 101: Do Your Customer Service Representatives Need a License?
Feb 8 2023 // This post is part of a series sponsored by AgentSync. Customer service representatives working in the insurance industry provide a valuable connection between policyholders and insurance providers. Great customer service...
Customer Satisfaction With Digital Claims Declines Again: J.D. Power
Dec 21 2022 // Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home policyholders. Mark Garrett, director of P/C insurance...
J.D. Power: Auto Insurance Customer Satisfaction Has Eroded
Jun 6 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of...
J.D. Power Survey Finds Auto Insurance Customer Satisfaction Has Eroded
May 25 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. “A perfect storm of...
Small Business Revolution
Mar 7 2022 // Optimism, Resiliency Open New Doors for Sector Sector Buoyed by Record Start-Ups, Pandemic Resiliency The global pandemic, economic recession and worldwide supply chain shortages have not hindered the optimism and drive of...
Customer Satisfaction Scores Drop for Property Claims: J.D. Power
Mar 4 2022 // J.D. Power says frustration with slower claim cycle times and a rough transition to digital channels contributed to the lowest customer satisfaction score for property claims in five years. Overall customer satisfaction...
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