Global Client Advocate

Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

Description

As a Global Client Advocate within Corporate Risk and Broking (CRB), you will be responsible for achieving overall financial performance of the client team through a variety of methods including maintaining & retaining a F1000/Large Account client portfolio, driving new sales with new clients by active prospecting, generating new expansion opportunities from existing clients, deploying resources efficiently to ensure profitability and developing and maintaining relationships with large clients and risk and finance buyers. Global Client Advocates focus on specific assigned large and/or complex clients/ prospects and are responsible for account planning, pricing and client profitability as well as delivering the highest level of customer service as a primary point of contact for clients in CRB.

The Role

• Coordinate activities from across WTW to ensure excellence in the client experience
• Lead the RFP process for new and expanded opportunities
• Drive pricing of services and appropriate allocation
• Drive profitable growth from the assigned portfolio of clients and prospects
• Achieve target revenues in the following areas :
  
  • Maintain a core book of revenue
  • Achieve revenue growth by creating effective sales strategies to new clients or upsell to current clients
  • Strong client retention


• Ensure all clients have an Independent Client Service review at least every two years
• Serve as the primary ‘portal’ to WTW for the client, bringing the right subject matter experts & resources to the opportunity to work collaboratively with the client in that space
• Build deep client relationships and manage the totality of the client relationship to meet Client KPIs and deliver excellence in the client experience
• Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function’s senior leadership team.
• Develop and use a deep understanding of WTW’s capabilities and expertise across the company
• Build diverse and inclusive teams through strategic internal and external talent identification and recruitment
• Develop and mentor others

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

The Requirements

• 15+ years of experience managing highly complex global accounts
• Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.
• Must be availability to travel on an as needed basis
• Prior experience working with C-Suite level required
• Industry focus specialization a plus
• Sales experience a definite plus

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:

  Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits:

  Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

• Retirement Benefits:

  Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

If the position allows for flexible working:

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets