National Section
Refocus CSRs to Roles Where They Fully Engage Customers Thanks to automation advances, insurance agency tasks that took hours can...
When asked to pen a piece to end this issue, I asked myself, “what is the best way to end...
Insurance Journal magazine has won gold and silver editorial awards from the American Society of Business Publication Editors’ western regional...
Insurance plays an important role in trying to get businesses, employees, drivers, pilots and passengers to pay attention to safety...
It’s summer, do you know where your homeowners insurance customers are? Perhaps they’re out on a lake somewhere, playing on...
Golf is often the sport of choice when insurance groups pick an activity for their charity fundraiser. But the insurance...