Refocus CSRs to Roles Where They Fully Engage Customers Thanks to automation advances, insurance agency tasks that took hours can...
National Section
When asked to pen a piece to end this issue, I asked myself, “what is the best way to end...
Insurance Journal magazine has won gold and silver editorial awards from the American Society of Business Publication Editors’ western regional...
Insurance plays an important role in trying to get businesses, employees, drivers, pilots and passengers to pay attention to safety...
It’s summer, do you know where your homeowners insurance customers are? Perhaps they’re out on a lake somewhere, playing on...
Steps to Ease the Stress of Customer Service Reps in Today’s Tough Times When asked to list the major strengths...
Survey: Agents Report Recession Not as Disruptive as Initially Predicted Main Street businesses may still be trying to recuperate from...
Insurance brokerage mergers and acquisitions in the second quarter of 2009 was nearly half of what is was during the...