The 2001 Best Practices Study, released recently by the Independent Insurance Agents of America (IIAA), finds that technology is playing an ever-expanding and critical role in the success of Best Practices agencies and brokerages, according to Madelyn H. Flannagan, IIAA vice president of research and education. The 2001 Best Practices Study, which provides important financial and operational benchmarks of the leading U.S. independent insurance agencies and brokerages, also shows a significant increase in employee productivity and other insight about the business practices of these successful firms. For more information about the 2001 Best Practices Study, contact IIAA’s Education Department at (800) 221-7917 or jbecker@iiaa.net.
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