The New Jersey Department of Banking and Insurance has new program designed to tear down language barriers and make it possible for consumers to be heard in more than 150 languages. The department has contracted with Language Line Services, a provider of over-the-phone interpretation from English into the caller’s native language. The service is available through the department’s consumer line (1-800-446-SHOP) and its Camden and Newark offices. “This new service enhances our ability to help consumers, regardless of their ethnic background or their ability to communicate effectively in English,” Commissioner Holly C. Bakke said. When calling, consumers who speak languages other than English are prompted to identify the language they are most comfortable using, and a time that is most convenient for them to speak with an interpreter and a department staff member. The staff member will then contact Language Line Services and a three-way conversation will ensue.
Topics New Jersey
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