OVERALL SATISFACTION RANKING

November 6, 2006

Following is a ranking of customers’ satisfaction with their homeowners’ insurance company, based on a 1,000-point scale.

  • Amica Mutual (838)
  • Erie (801)
  • State Farm (789)
  • Auto Club of Southern California (782)
  • American Family (777)
  • CSAA (774)
  • Farmers (765)
  • Industry Average (761)
  • Encompass (760)
  • Allstate (760)
  • The Hartford (759)
  • MetLife (757)
  • ACG (755)
  • Nationwide (751)
  • Safeco (750)
  • Allied (745)
  • St. Paul Travelers (739)
  • Liberty Mutual (731)
  • Other* (728)
  • USAA** (896)

*”Other” is an aggregate of smaller insurance companies.

** USAA is an insurance provider open only to the U.S. military community and their families and therefore is not included in the rankings

Source: J.D. Power & Associates

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