East News • April 15
“Right on the mark. Problem is that the insurance companies think the agency system would do better to fire all CSR’s and use their call center leaving just producers to sell.
Sorry, I’m not buying their story.
My agency has the relationship with the client, the company doesn’t, and my CSR’s are the reason for the continued relationship. I’m not in this business just to sell policies. I’m in this business to provide professional consultation on insurance. To assist my clients with making informed decisions to best meet their needs, not the desires of the company to have lots of policies issued for them to make money on.”
— Kelsey Wood, Roseburg, Ore.
Topics Agencies
Was this article valuable?
Here are more articles you may enjoy.
NYC Mayor Mamdani’s Rent Freeze Heaps Pressure on a Teetering CMBS Deal 
Trump’s Latest Tariffs Hit With New Lawsuit by 25 States 
Brown & Brown Estimates Cost of Howden-Driven Talent War Could Hit $60M in 2026 
Jury Awards 78-Year-Old Victim $56 Million for Crash Caused by Amazon Delivery Driver From This Issue
