Multiply the recorded number of complaints by 5-7+ times to account for those who are too shy, intimidated, busy, old, etc. to stand up for themselves.
\”Accurate\” stats are in the spreadsheets of the beholder…
I find it strange that growing consumer awareness and ease of complaining equates in some minds with the poor old insurers being abused for denying fraudulent claims.
By that argument the companies with the lowest complaint ratios are a walkover for the crininals, and the whole of New York\’s insurance regulatory system has the issue upside down?
The complaints that made it into the stats were the complaints where the NYS insurance regulators UPHELD customer complaints against insurers. Is it safe to assume the regulators investigated the complaints themselves, before upholding them?
It seems that those companies who fight hardest against the huge criminal industry of organized insurance fraud get the most complaints. Go figure!
Multiply the recorded number of complaints by 5-7+ times to account for those who are too shy, intimidated, busy, old, etc. to stand up for themselves.
\”Accurate\” stats are in the spreadsheets of the beholder…
The more aggressive the carrier is during the claim process, the less they are liked – especially by those that make their livings off of the system.
I find it strange that growing consumer awareness and ease of complaining equates in some minds with the poor old insurers being abused for denying fraudulent claims.
By that argument the companies with the lowest complaint ratios are a walkover for the crininals, and the whole of New York\’s insurance regulatory system has the issue upside down?
The complaints that made it into the stats were the complaints where the NYS insurance regulators UPHELD customer complaints against insurers. Is it safe to assume the regulators investigated the complaints themselves, before upholding them?